Customer Support

A: Zaqi offers a variety of payment options to make your shopping experience as convenient as possible. We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we welcome payments through popular digital wallets like PayPal and Apple Pay. For customers who prefer using alternative payment systems, we also support transactions via Google Pay and Amazon Pay. Ensuring a smooth and secure checkout process is a top priority for us, so you can shop confidently knowing your payment information is handled with the utmost security.

A: At Zaqi, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we offer a comprehensive return policy. You may return most items within 30 days of receiving your purchase for a full refund or exchange, provided the items are unused, in their original packaging, and accompanied by the receipt or proof of purchase. Certain items, such as perishable goods, customized products, and items on clearance, are non-returnable. To initiate a return, please contact our customer service team through our website or call us directly, and they will guide you through the return process. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days. Your satisfaction is our Priority #1 at Zaqi, and we are committed to making the return experience as smooth as possible for you.

A: Yes, Zaqi proudly offers international shipping to many countries around the world. Our commitment to providing quality products and services extends beyond borders to ensure that customers worldwide can enjoy what we have to offer. Shipping rates and delivery times vary depending on the destination country, and all orders are processed and shipped within 2-3 business days. Please note that international shipments may be subject to additional customs fees or import duties, which are the responsibility of the recipient. For a comprehensive list of countries we ship to and more detailed information on our shipping policies, please visit the "Shipping Information" section on our website or contact our customer service team directly. We're here to help and make your shopping experience with Zaqi as seamless as possible.

A: At Zaqi, we cater to a wide range of sizing needs to ensure a perfect fit for all our customers. We offer standard sizes, typically ranging from XS to XXL, covering the most common measurements for various body types. Additionally, we provide a tailor-made service, allowing you to customize your clothing based on your precise measurements and preferences. This ensures that whether you choose a standard size or a bespoke option, you will enjoy the utmost comfort and style.

A: Yes, Zaqi operates two physical store locations to better serve our customers.

- Ghana, you can visit us at 9 Kotoko Avenue, Accra.

- United States of America, our store is located at 43 Whalley Avenue, New Haven, CT 06511.

Both locations are staffed with knowledgeable and friendly employees committed to delivering an excellent shopping experience. Whether you are looking for personalized assistance or want to browse our curated selections in person, we look forward to welcoming you at either of our stores.